CUSTOMER SERVICE: Our Customer Service Department is available for additional product information, order inquiry and for placing orders, Monday - Friday, from 8am to 5pm. (CST).
PRICES & SHIPPING: Prices are subject to change without notification due to misprints and fluctuation of raw material prices. Product availability is subject to prior sale. All merchandise is shipped UPS / FedEx Ground or common carrier, FOB South Chicago Heights, Illinois. For additional information please contact our customer service department.
TERMS AND CONDITIONS: Minimum orders are $100.00 for new accounts. All orders are FOB Ever Blooming Company, unless otherwise specified.
All product not available to ship immediately will be placed on backorder automatically and shipped when it arrives, unless the customer specifies a cancellation date or states that no backorders will be accepted. All backorders under $100.00 are considered canceled.
DAMAGED MERCHANDISE: All reasonable care is taken to ensure that product leaves our warehouse in the best possible condition. Damaged or missing product should be reported to Ever Blooming Customer Service Department immediately. We will contact the appropriate freight carrier and handle all credits to your account or merchandise replacement.
SHORTAGE: Any shortage not accounted for by carriers' delivery receipt must be reported to Ever Blooming within 5 days of receipt of invoice. No credit will be issued unless authorized by our Customer Service Department. Please count all boxes before signing the carriers receipt.
RETURNS: Returns are accepted only by prior authorization from the Customer Service Department, up to 30 days from date of your receipt of the product. Thereafter, no credit will be given and no returns accepted.
PAYMENTS ACCEPTED: VISA, MASTERCARD
LATE PAYMENT CHARGE: There is a 1.5% per month on all past due accounts when placing an order.
